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Accessibility for Ontarians with Disabilities Act

St. Leonard’s Place Peel is committed to excellence in serving all clients including persons with disabilities and we will carry out our functions and responsibilities in the following areas:

Communication and Language, Assistive Devices, Service Animals, Support Persons, Notices and Written Materials, Notice of Disruption of Services, Training for all Staff, Volunteers and Students, and Feedback Procedures.

  1. Communication and Language
    • All staff, volunteers and students will be trained to appropriately interact and communicate with persons with disabilities in ways that take into account their disability.
    • Staff will communicate with clients prior to visiting SLPP to ask and/or follow up on any accessibility issues.
    • All staff designated to the reception desk will be trained in the use of intercoms and internal phone communications
  2. Assistive Devices
    • SLPP is committed to serving people with diverse disabilities who use assistive devices, to obtain, use or benefit from our information and services.
    • SLPP will allow persons with a disability to carry with them any required assistive device(s) and, upon request, provide a safe and secure storage space while on our premises.
  3. Service Animals
    • Persons with disabilities who are accompanied by a service animal(s) are welcome to enter SLPP and any of its programs and locations where the public has access, provided the animal(s) is not otherwise excluded by law (i.e kitchen and where food is being handled and prepared).
    • The person with the disability must keep the service animal(s) with them, and is responsible for controlling the animal(s) at all times while on SLPP premises.
    • SLPP will ensure that staff, volunteers, students and others who are dealing with the public are properly trained in how to interact with persons with disabilities who are accompanied by a service animal(s)
    • In the event a SLPP staff member is allergic to the service animal(s), alternative arrangements agreeable to the person with a disability will be made.
  4. Support Persons
    • SLPP will allow persons with disabilities to be accompanied by a support person and they will have access to that support person at all times while on our premises
    • In situations where it is necessary to protect the health and safety of the person with a disability and others on the premises, SLPP may appoint a support person to accompany the person with a disability if they do not have their own support person.
    • Consent from the person with a disability in the presence of a support person is necessary when communicating private issues related to the person with a disability.
    • SLPP does not charge fees of any kind to support persons entering the premises who accompany a person with a disability
  5. Notices and Written Materials
    • All reception areas, at SLPP, will have the Policy and Procedure on Accessibility Standard for Customer Service available and it will be posted on the SLPP website.
  6. Notices of Disruption of Services
    • SLPP will makes reasonable efforts to provide clients and visitors with notice in the event of a disruption in the provision of facilities or services used by persons with disabilities.
    • This notice will include information about the reason for the disruption, the anticipated duration, and a description of alternative facilities or services, if available.
    • SLPP will provide clearly laid out signs and written notices that are of a size that is easily readable. The notice will be placed at all public entrances to SLPP programs and locations.
    • If the disruption is due to an emergency, SLPP may be unable to give adequate notice.
  7. Training for all Staff, Volunteers and Students
    • SLPP will provide training, as required by the Accessibility Standard for Customer Service set out by the Accessibility for Ontarians with Disabilities Act, 2005 to all employees, volunteers and students who deal with the public or other third parties on their behalf.
    • New employees, volunteers and students will receive this training as part of their orientation, and on continuing basis as required.
    • A record of training receive by SLPP staff will be kept by the Director of Human Resources.
    • SLPP staff will be informed on an ongoing basis when changes are made to these policies, practices and procedures.
    • Training will include the following:
      • The purpose of the Accessibility for Ontarians with Disabilities Act, 2005
      • The requirements of the Accessibility Standard for Customer Service
      • SLPP’s policies, procedures and guidelines pertaining to the provision of information and services to persons with disability
      • How to interact and communicate with people with various kinds of disabilities o How to provide assistance to people with disabilities who are accompanied by a service animal(s), by a support person or use assistive devices.
      • What steps to take if a person with disability is having difficulty in accessing SLPP information and services.
  8. Feedback Procedure
    • SLPP welcomes feedback and comments about the agency’s delivery of information and services to persons with disabilities. Privacy will be respected and feedback will be reviewed for possible action that can be taken to improve the services offered at SLPP.
    • Feedback forms will be available through the receptionist and verbal feedback is also welcomed.
    • Clients and visitors to SLPP will be informed and a receive feedback form by request.
    • Staff will forward any hard copies of the feedback form to the Chief Executive Officer or his designate by intra-office mail.
    • Feedback can be emailed directly to the Chief Executive Officer’s attention at: christopherm@slpp.ca
    • Individuals providing feedback can expect acknowledgement of that feedback within five business days of its receipt. The response to the feedback will be provided in an accessible format.
    • Feedback can also be forwarded to the Chief Executive Officer at the following location: 1105 Queen St. East Brampton On. L6T 4E2

It's How We Care

We're a non-profit organization. Every bit of support that we receive is greatly appreciated and goes towards funding programs and services we provide to our clients.

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