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Program Supervisor, Operations

Reports To: Director, Operations

Summary

The role of the Supervisor, Operations is integral to the agency’s quality assurance and service enhancement objectives by providing direct and on-going supervision to frontline staff. This position plays a key role in coordinating a high degree of collaboration between the agency’s frontline and service delivery staff through its multidisciplinary team model of care.

Responsibilities

Supervision

• Lead and document department meetings with Residential Support Workers
• In collaboration with the Director, Operations, establish performance parameters
• Reinforce organizational and legislation standards at the staff level to support a healthy and safe working and living environment
• Assign and monitor frontline work on a daily basis
• Ensure that staff are provided training as needed on specific agency and contractual protocols
• Oversee proper case notes within the Pirouette and OMS databases
• Provide supervision and feedback regarding client interactions and engagement
• Participate in the on-call rotation

Leadership

• Create an inspiring team and client environment
• Identify and meet the support needs of frontline staff
• Provide direction and support in the implementation of new policies and/or procedures
• Identify and address staffing gaps and needs, and participate in the hiring and training of all new RSW’s
• Provide support, mentorship, and interventions to staff as required
• Incident investigation in collaboration with the Director, Operations & Human Resources
• Schedule and lead regular team meetings
• Complete annual performance appraisals and quarterly supervision meetings as required
• Participate in management meetings

Quality Assurance

• Routinely conduct quality assurance activities through reviews, meetings, reports and observations, according to professional practice standards and regulatory compliance.
• Identify unmet staffing or operational needs and recommend revisions to the departments approach to work as program needs change.
• Provide direction and staffing coordination for resident care according to the agency’s scope of the practice in collaboration with service delivery staff
• Oversee the implementation of shift guide and programming requirements
• Support the auditing process of CSC’s Statement of Work
• Review client incident reports to ensure accuracy and compliance to policy
• Ensure all client documentation and policies are up to date, accurate, and being implemented appropriately by frontline staff (logs, ROD’s, curfews, etc.)
• Supervise the implementation of risk mitigation plans with assessment controls and reporting mechanisms
• Execute crisis intervention as needed according to agency policies and procedures
• Oversee the implementation of procedures, goals and objectives within the department

Administration

• Provide accurate reporting on quantitative and qualitative department outcomes and impacts
• Collaborate with Human Resources to oversee the interview, hiring and training of new employees as required
• Complete employee supervision and performance appraisals
• Scheduling staff

Qualifications

• Bachelor of Social Work, Social Service Work or similar post-secondary education; equivalent combination of education and experience may be considered
• Sound leadership, staff management, and teambuilding skills
• Able to effectively communicate both verbally and in writing
• Politically and culturally sensitive with a commitment to anti-racism and diversity
• Experience supervising within a unionized environment
• Knowledge of HR best practices
• Advanced knowledge of Correctional Services policies and procedures
• Experience working with clients impacted by addictions / mental illness
• Valid First Aid/ CPR
• CPIC Clearance

• Must be available to works days, evening and weekends as required based on operational need
• Full time (40 hour per week)
• Non-unionized position
• Deadline to apply January 4, 2021
• Salary Range: $60,000 – 65,000 per annum

Please apply to info@slpp.ca
St Leonard’s Place Peel is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Should you require any accommodations in advance please let us know.

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